Phillips 66 has received several reports of fraud across the country on inside transactions that are being processed with an invalid authorization number.  

PLEASE REVIEW AND INFORM SITE PERSONNEL OF THE FOLLOWING:  

When a card is swiped or chip read and a “call for auth” message appears on the point of sale, this card has most likely already been blocked by the issuing bank. When this occurs the cashier MUST:  

• Call the authorization line for the issuing bank  
• Provide the account number on the physical card  
• Receive a valid authorization from the operator over the phone 
• Enter it into the point of sale 

If this process is bypassed with any set of numbers entered in by the cashier or provided by the “consumer,” it WILL result in a chargeback. 

This rule also applies to manually entered card numbers. A card number should never be manually entered into the pin pad by the consumer or on the point of sale by the cashier. These types of transactions are not covered by the banks if fraud is reported—even if it is a chip card processed as a manual entry on an EMV-capable terminal.