Learn more about the required Verifone C-Site Management enrollment, MX915 and MX925 pin pad end-of-life, upcoming upgrades and more.
Enroll in Verifone C-Site Management
All sites running Verifone Commander must register for Verifone C-Site management. Verifone Authorized Service Contractors (VASCs) must onboard merchants to Verifone® C-Site if they are running application base 53.35+ and higher after loading or reloading a Commander. C-Site Management is covered as a part of site ASM fees, and new features will be added regularly to enhance the site’s capabilities.
Per Verifone, starting with v54.XX software (coming soon), site systems without C-Site management registered and enabled will receive periodic pop-up reminder messages for up to 90 days. After 90 days the terminal will no longer process transactions; and fueling will be disabled until C-Site is registered/enabled.
NOTE: The Commander’s serial number must be entered correctly during site registration for C-Site Management onboarding to work. The serial number may be found on the left-hand side of the Commander.
Training Resources:
- Verifone C-Site Management Merchant Admin Accounts Training
- How to Onboard a Commander to C-Site Management Video
- Verifone C-Site Management Webinar. This Event will be hosted by Verifone Training every Wednesday from 3:00 PM to 4:00 PM EDT.
- C-site Management User Guide on Phillips 66 Gateway.
Mx915/925 EOL in early 2024, will not support Visa Fleet 2.0 functionality.
Verifone announced in March that all MX915 and Mx925 PIN pad devices are End-of-Life (EOL) as of May 1, 2024 due to PCI requirements on PCI 4.x devices. The M400 PIN pad replaces the MX9 PIN pad. The MX915 and MX925 devices will no longer be sold after May 2024 and will no longer receive any support after May 2027.
In addition to PCI requirements, the MX915 and MX925 devices will not support the new Visa Fleet 2.0 functionality coming in early 2024. This limitation is the same for any site using the Mx915 PINpads including sites with Verifone Ruby2/RubyCI/C18, Gilbarco Passport, and NCR RPOS. Link to Verifone EOL document.
For Verifone Commander sites, ensure your site is enabled for Contactless EMV
After upgrading to Verifone Commander v53.40, to continue processing contactless transactions, the NFC mode must be changed to “Contactless EMV Enabled” on all DCR positions capable of accepting contactless EMV transactions.
From Configuration Client, navigate to Forecourt > DCR > DCR Position Attributes. Locate the NFC Mode pull-down menu and select Contactless EMV Enabled. Save, then repeat the process for all DCR positions that qualify. Once configured, Initialize DCRs before performing an EMV Initialization for the DCRs that qualify.
Contactless MSD transactions will no longer process at any site after Nov 2023.
As previously communicated but delayed due to a Visa timing change, beginning in November 2023, all contactless mag stripe data (MSD) transactions that originate at a dispenser will be disabled and will no longer be accepted. In order to process contactless, these transactions must use the contactless EMV functionality enabled in the various EPOS systems. Impacted consumers can continue to process card-based EMV transactions and mobile-based transactions using the My Phillips 66®, My 76®, and My Conoco® apps, or consumers can pre-pay inside as needed. Contactless EMV capable software is available for Gilbarco Passport, Verifone Commander, and NCR RPOS systems. If your site is not already upgraded and processing contactless EMV, please contact your local installer or EPOS vendor to schedule an upgrade.
Verifone Commander V51.XX software expires September 30th.
Upgrade to Verifone Commander v53.40 software for Phillips 66®, 76® and Conoco® branded stations for enhanced functionality, including EBT, WEX EMV fleet card processing, C18 hardware, self-checkout support and more. The new software is PCI SSF certified and can be used by the sites to support their PCI compliance requirements.
Phillips 66 recommends that EPOS software be maintained to the most current update or at minimum must run an approved version listed on Bizlink and Gateway. After September 30, 2023 all Commander versions prior to v53.40 will be considered “expired software” and must be upgraded. Sites running expired software after this date will begin receiving non-compliance fees of $500 beginning on October 1, 2023.
As a reminder, the new Verifone v53.40+ software supports WEX EMV and Contactless EMV. Sites still running older software are susceptible to the EMV liability shift for both of these chargeback types.
Verifone has announced plans to stop sales on Ruby 2, Ruby Ci, Topaz 410, and Mx915 PINpad hardware mid-2023 with 3 years of support for any of these components. For new installations, Verifone C18 is the recommended hardware platform. Contact Verifone for more information at tony.pierce@verifone.com.
