Phillips 66 has received several reports from stations that have fallen victim to credit card fraud via a telephone call to the store.  The calls generally come in during the late night/early morning shift but could potentially take place at any time during operation hours. 

The callers are claiming to be from Phillips 66 Maintenance, “corporate”, or with point-of-sale support (Gilbarco, Verifone, Radiant, etc.). They convince the cashier to perform some tasks on the point of sale in preparation for a technician visit. The callers may direct and walk the cashier through some cash sales and refunds, but the intention of the call is to get the cashier to manually issue refunds to a credit card number they will provide. Phillips 66 will never ask a site to process a transaction on the point of sale over the phone.  

Phillips 66 Fraud recommends the following: 

1. Never accept a card number over the phone for sales or refunds. 
2. A cashier should always get management approval prior to performing any tasks on the point-of-sale system per a caller’s request.  
3. Request a case number from the caller and contact your point-of-sale support directly to confirm the case number with them. 
4. Contact local law enforcement to report the incident & provide the Phillips 66 Fraud Hotline number to the investigating officer. 

Manual Entries
Phillips 66 Fraud highly discourages the acceptance of manually entered card numbers at the POS terminals. Cards that cannot be chip read or mag stripe read are likely to result in fraud. Manual entry chargebacks have no recourse. The card brands automatically charge those back when disputes occur. The manual entry function can be disabled within the point of sale. Contact your vendor to assist with disabling that function.