The Excellence in Action program is committed to helping you drive positive and consistent consumer experiences in areas proven to impact satisfaction and drive sales. We are continuously evolving the program to help you stay ahead of consumer trends and focus on the areas that matter most. We are pleased to announce the following changes […]
Category: Operations
New Anti-Skimming Toolkit Now Available!
The new Anti-Skimming Toolkit is a comprehensive guide designed to help mitigate the risks of credit card skimming at fuel dispensers. The toolkit is essential for ensuring the security of fuel dispensers and protecting against credit card skimming. The Toolkit includes: This toolkit is essential for ensuring the security of fuel dispensers and protecting against […]
Discover the Dark Audit
Did you know that 49% of customers would skip their preferred gas station if it wasn’t well-lit at night? In January, our Excellence in Action program introduced a site survey called the Dark Audit that examined how well-lit our stations are. To prepare for the 2025 Dark Audit, watch the video below to discover the […]
Hyundai Pay Expansion Continues
As part of our dedication to innovation in the payments space, we are excited to announce our collaboration with Hyundai and their new in-vehicle payment system, Hyundai Pay. Hyundai Pay now allows drivers to purchase fuel at all Phillips 66®, Conoco® and 76® stations through the connected car infotainment system. The Hyundai Pay system allows […]
Introducing the new Fuel Forward™ App Campaign
We’re excited to reveal our new Fuel ForwardTM App Campaign: Download. Stack. Save. The campaign is designed to help educate and engage consumers on stack and save discounts available through the Fuel ForwardTM App. The campaign includes an engaging, creative commercial spot and will be supported through TV, social media, digital advertising, email and POP. […]
Data Security Operating Policy (DSOP) Update
Our Data Security Operation Policy (DSOP) now includes a new incident response process. Please review the DSOP updates and update your incident response plans and related policies accordingly. […]
Headline: Phillips 66 Gateway: We want to hear from you!
As part of our ongoing efforts to improve your Phillips 66 Gateway experience, we invite you to participate in our 2024 Phillips 66 Gateway Customer Survey. Your feedback is invaluable and will help inform future enhancements, features and functionality. The survey is anonymous and will be open through August 14, 2024. The survey will take 10-15 […]
Fraud Alert: New Fuel Theft Method Scheme
Please be aware of a new fuel theft method scheme that could impact your site(s). Fuel theft criminals are using a new method to tamper with the internal electrical wiring of fuel dispensers which allows them to steal fuel. […]
Fraud Alert: Phone Scam/Credit Card Refunds/Gift Card Activation
Phillips 66 has received several reports from stations that have fallen victim to credit card fraud via a telephone call to the store. The calls generally come in during the late night/early morning shift but could potentially take place at any time during operation hours. The callers are claiming to be from the corporate office, […]
Book Your Conexxus 2 Site Upgrade Today!
To help enhance the Fuel ForwardTM App consumer offering and improve mobile operations, all sites are required to upgrade to Conexxus 2 by September 30, 2024. Learn more about how to begin your upgrade process. […]