To help enhance the Fuel ForwardTM App consumer offering and improve mobile operations, all sites are required to upgrade to Conexxus 2 by September 30, 2024.
Schedule your site’s dedicated timeslot today using our calendar booking tool to complete the Conexxus 2 upgrade!
Please note when booking, all times are in (UTC-06:00) Central Time (US & Canada).
You can also complete your site upgrade by calling our 24/7 Help Desk at 1-800-I-AM-DOWN.
Conexxus 2 (CX2) is an updated technology standard interface of how data is transmitted and integrated between the point-of-sale system, back office, and mobile/loyalty payment processing. CX2 will help:
- Reduce settlement issues: help reduce reimbursement delays to your site(s) for mobile pay transactions.
- Provide new discounting functionality: CX2 will allow us to implement enhanced mobile offers and discounts in the Fuel ForwardTM App.
- Improve mobile offer discount reliability of transactions: allows for consistent and reliable mobile offers to consumers.
- Reduce mobile downtime: moving sites from current VPN to P97 servers will help solve disconnection issues.
Prepare for your CX 2 Upgrade:
- Ensure your site is on the minimum eligible software version of Gilbarco (v21.03) and Verifone (Base 53). If not, please contact the appropriate vendor for assistance in upgrading as soon as possible.
- The CX2 upgrade process will happen at the site level with the Phillips 66 Help Desk, P97 Help Desk (our mobile app developer) and site representative. The upgrade process can only be completed by a phone call with our help desk.
- Sites will be walked through a few steps to update and validate functionality. On average, it takes ~30 minutes to complete. To expedite the process, please ensure the site representative dedicates time to complete the conversion and limits distractions.
- Please reference Frequently Asked Questions (FAQs) for more information.
