To help enhance the Fuel ForwardTM App consumer offering and improve mobile operations, sites will be required to upgrade to Conexxus 2 this year. Conexxus 2 (CX2) is an updated technology standard interface of how data is transmitted and integrated between the point-of-sale system, back office, and mobile/loyalty payment processing. Learn more about Conexxus 2. The majority of sites in the industry that utilize mobile payments are on CX2.
Upgrading your site to Conexxus 2 will help:
- Reduce settlement issues: Currently, Conexxus 1 (CX1) has limitations for settlements which can result in reimbursement delays to your site(s) for mobile pay transactions. With CX2, the mobile discount information is no longer reliant on POS configuration which helps to eliminate the possibility of several of the current CX1 errors to occur.
- Provide new discounting functionality: CX2 will allow us to implement enhanced mobile offers and discounts in the Fuel Forward™ App.
- Improve mobile offer discount reliability for transactions
- Reduce mobile downtime: Moving sites from current VPN to P97 servers will help solve disconnection issues.
Conexxus 2 Upgrade Process
The CX2 upgrade is a ~10 minute process that will happen at the site level with the Phillips 66 Help Desk, P97 Help Desk (our mobile app developer) and a site representative. We will begin the rollout this spring and it will be a branded requirement.
This initial effort will apply to sites with Gilbarco and Verifone POS. Sites with NCR will follow shortly after. Sites must be on the minimum eligible software version for Gilbarco (v21.03) and Verifone (Base 53) to complete this conversion and stay compliant.
We are currently in a pilot phase with several customers to validate the upgrade process and ensure seamless transition with transactions and settlement.
How to Prepare
Please be on the lookout for action items and details on the process soon. If your site is on any version of software prior to Gilbarco (v21.03) and Verifone (Base 53), please contact the appropriate vendor for assistance in upgrading ASAP.
We will post ongoing updates and information related to Conexxus 2 on Phillips 66 Gateway.
