Transitioning to Ipsos has been a big change for everyone. We have spent the past few months listening to your feedback and working to incorporate your suggestions to improve your user experience. The changes currently implemented and coming in Q1 of 2023 have been outlined for you below. 

• You are now able to view a section that includes all curable questions as well as their point totals. Visit BizLink to view all questions and point values. 

Changes Effective Jan. 1

•  We are redefining curable questions to provide additional clarity and better align with your feedback. The new definitions allow for 12 of the 32 questions to be Cured, with the opportunity to regain 44 total points. 

• Point values for the questionnaire will be redistributed. These changes will place a larger emphasis on specific key consumer touchpoints and experiences.

• The questionnaire will transition to a new layout that features two additional categories, “Pump Transaction” and “POP.” Previously, questions relating to these topics were included in the “Fuel Island” category. Consumer feedback has consistently shown that these items are important, and now the questionnaire will align with those values.  

• The questions will be rearranged to ensure a more efficient visit for the shopper. The new question layout should allow the shopper to conduct the assessment easier and with minimal disruption to everyday site operations. 

There’s An App for That! 

Need to access your scorecards while on the go? The Dragon app by Ipsos can give you access to everything you need right at your fingertips. Follow the steps below to get started:

• First, head to the App Store on your smartphone and search for “Dragon Dashboard.”  

• Next, sign in to the Ipsos Portal from your computer. In the upper right-hand corner of the homepage, you will find 3 red tiles. Select the one in the middle, titled “Download to mobile.” 

• Click on “Get a Code” when you see the pop-up box. 

• Launch the Dragon Dashboard app on your smartphone, enter your code, and you’re all set! 

We hope that you find these Ipsos portal enhancements and changes useful, and we encourage you to continue sharing your feedback with us.  

We know that change can be hard, and we have been so impressed with your willingness to learn and adapt to this new system. To show you a small token of our appreciation, we will be resetting all consecutive failures to zero as of Jan. 1, 2023.