One of the conference’s clearest glimpses into what’s next was Meet Miles, Phillips 66’s first customer-facing AI agent inside Gateway. Introduced as a personal Gateway assistant, Miles is designed to make it easier for customers to get the answers they need with less searching, fewer steps and faster resolution.

For customers, that means a more intuitive support experience inside a platform they already use. Miles reflects a continued focus on making everyday tasks simpler and more efficient, while helping customers get to the right information more quickly. It is a practical example of how Phillips 66 is using innovation to improve the customer experience in ways that feel useful, relevant and easy to access.

Miles also represents something bigger than a single feature. It marks the beginning of a broader AI-enabled Gateway experience, with future opportunities tied to easier document and data finding, stronger insights, how-to guidance and a more personalized experience over time. As introduced at the conference, Miles is one of the clearest signals yet of where the customer experience is headed next.

Curious what Miles can do? Watch the video below to see Phillips 66’s new AI-powered Gateway assistant in action and get a first look at how AI is helping create a smarter, more personalized customer experience.